Data Protection
acewin Privacy Policy for Philippine Members
This Privacy Policy explains how acewin collects, uses, stores, and protects the personal information you provide when using our Philippines sports betting and casino-style entertainment platform. We are committed to keeping your data secure and handling it responsibly in line with applicable Philippine data privacy regulations. By registering an account or continuing to use the platform, you agree to the practices described on this page. If you have questions about how your information is handled, please visit our FAQ page for quick answers.
1. Information We Collect
When you register and use acewin, we collect the personal information needed to operate your account and comply with applicable Philippine regulations. This includes your full name, date of birth, email address, mobile number, and Philippine address as provided during registration. For identity verification purposes, we may request a copy of a valid government-issued ID, such as a Philippine passport, driver's licence, or SSS card. We also collect transactional data related to your deposits, withdrawals in Philippine pesos (PHP), and betting activity on theplatform. Additionally, acewin automatically collects technical data such as your IP address, browser type, device model, and session timestamps to help us maintain platform security and improve your experience. All information collected is limited to what is necessary for the purposes described in this Privacy Policy, and we do not collect sensitive personal data beyond what is required for account verification and regulatory compliance.
2. How We Use Your Information
The personal data you provide is used primarily to create and manage your acewin account, process deposits and withdrawals in Philippine pesos, and verify your identity in accordance with Philippine anti-money laundering and responsible gaming requirements. We use your contact details to send important account notifications, transaction confirmations, and security alerts — these communications are necessary for the operation of your account and cannot be opted out of while your account remains active. Where you have given consent, we may also use your email address or mobile number to send promotional offers, bonus updates, and platform news relevant to Philippine players. Behavioural and session data is used internally to improve platform performance, identify and fix technical issues, and personalise your betting and gaming experience. We do not use your personal information to make automated decisions that would significantly affect your account without human review. acewin does not sell, rent, or trade your personal data to third-party advertisers under any circumstances.
3. Data Sharing and Third Parties
acewin shares your personal information only with trusted service providers who are strictly necessary for the operation of the platform, including licensed payment processors handling PHP transactions, identity verification partners, and technology infrastructure providers who host platform data. All third-party partners are contractually required to handle your data in a manner consistent with this Privacy Policy and applicable Philippine data protection standards. We do not share your personal information with third-party marketing companies, data brokers, or any entity that would use it for purposes unrelated to your acewin account. In circumstances where we are legally required to disclose information — such as in response to a valid court order or regulatory request from a Philippine authority — we will comply with that obligation while notifying you where permitted by law. Any cross-border transfer of data, if required by our infrastructure providers, is subject to appropriate safeguards to ensure your information remains protected to the same standard as within the Philippines.
4. Data Retention and Security
Your personal data is retained for as long as your acewin account remains active and for the minimum period required by Philippine regulatory obligations after account closure — typically five years for financial records. We apply industry-standard technical and organisational security measures to protect your data, including encrypted data transmission, access controls limiting staff access to personal information on a need-to-know basis, and regular security assessments of our platform infrastructure. Passwords are stored using one-way hashing and are never accessible in plain text to any acewin employee. In the event of a data breach that is likely to affect your rights and freedoms, acewin will notify the relevant Philippine regulatory authority and affected members in accordance with applicable timelines. You are responsible for keeping your login credentials confidential; acewin will never ask for your password via email, chat, or phone. If you suspect any unauthorised access to your account, contact our support team immediately using the details on the FAQ page.
5. Your Rights and Choices
As a registered member, you have the right to access the personal information acewin holds about you, request corrections to inaccurate data, and ask for your account and associated data to be closed and deleted, subject to any legal retention obligations. You may withdraw your consent to receive marketing communications at any time by updating your notification preferences within your account settings or by contacting our support team. If you believe your data privacy rights under Philippine law have not been respected, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Requests relating to your personal data — such as access, correction, or deletion — will be processed within a reasonable timeframe and in accordance with applicable regulations. For any data-related enquiries, the most efficient way to reach our team is through the contact details provided on the FAQ page. acewin is committed to responding to all legitimate data privacy requests promptly and transparently.
6. Updates to This Policy
acewin may update this Privacy Policy from time to time to reflect changes in our platform, services, or applicable Philippine data privacy regulations. When material changes are made, we will notify registered members through the platform or via the contact method on file with your account. The date at the top of this page will always reflect when the policy was last revised. Continued use of the acewin platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how your data is being handled. If you have any questions about updates to this policy, please visit our FAQ page or contact the support team directly.
Play with Confidence
Your Privacy Is Part of the Experience
At acewin, protecting your personal information is as important as delivering a great sports betting and casino-style experience for Filipino players. Your data stays secure, your transactions remain private, and you stay in control. Ready to get started or have more questions?